For the last decade or more, when I fly cross-country I’ve flown Jet Blue almost exclusively. I’ve nearly always had an excellent experience with it: comfortable seats, efficient service, and a tremendous on-time record.
But on a recent trip to California, for my return flight to Boston from the San Francisco area I got to the airport for a redeye and was told that the plane wouldn’t be taking off for 6 more hours. The reason given was that the plane itself—which was coming in from Boston—had to make an unscheduled stop.
That was troubling, and I wanted more information. “Oh, it happens all the time this time of year because of weather” said the man at the Jet Blue counter.
Happens all the time? I’d never heard of it before, except for when there are thunderstorms, and there were no thunderstorms that day. What’s more, I’ve been told that usually in that situation the weather is known beforehand and the takeoff is delayed rather than an unscheduled stop being made.
So I probed a little further. This time the counter guy said that when planes go from east to west in the US they meet with headwinds, and tailwinds going in the other direction. I already knew that; flights are uniformly longer for that reason when going east to west as compared to west to east.
But surely that was taken into account in the schedule? He explained that, when the headwinds were very strong, the planes use up more fuel and sometimes have to stop to refuel, often in Salt Lake City for this particular run.
I didn’t want to wait in that airport for six hours, so I asked him to switch me to the same flight on the next night. But sure enough, the next night the same thing happened—only this time the delay wasn’t as long, and I made sure to check for updates before I left for the airport (for some reason, even though I’d signed up for text messages, they weren’t coming through).
On this second night, however, Jet Blue was sending me emails with a split personality. One email would say that the flight takeoff had been delayed two hours, and then four minutes later I’d get another email saying that the flight was going to leave at the original departure time, no delay at all. This happened several times as I prepared to leave for the airport, wondering whether I ought to leave or whether I still had two hours before I needed to get a ride there.
As it turned out, the flight left about an hour and a quarter late, splitting the difference between the sets of paired emails. I talked to several people in the waiting area who said they’d gotten the same talking-out-of-both-sides-of-the-mouth emails that I’d received, and been puzzled by them.
So here’s my question: what gives? Has anyone else had this experience? Why would it be commonplace at this time of year? Is Jet Blue the only airline with the problem? Does it have something to do with the size of the planes? I couldn’t find a thing about it when I Googled, and I would have thought delays of this magnitude and unscheduled stops being “commonplace” would have gotten some sort of media attention. I did find this WSJ article from five years ago about a similar problem with transatlantic flights during the winter, but it was a different airline and a different type of airplane:
Dozens of Continental Airlines flights to the East Coast from Europe have been forced to make unexpected stops in Canada and elsewhere to take on fuel after running into unusually strong headwinds over the Atlantic Ocean….
United’s Continental unit””which relies on 757s to link its Newark, N.J., hub to numerous European destinations””has been most adversely affected. And recently, Continental began deploying some of its 757s on two traditional United routes out of Dulles””to Paris and Amsterdam””that used to be served by larger planes, exposing some westbound fliers to the same diversions that have played havoc with its schedule and reputation…
The workhorse 757, which entered airline service in 1983 and was produced until 2004, can carry more than 220 passengers in one class. In the U.S., it was initially used for domestic flights, including coast-to-coast trips, and for trips to nearby overseas destinations. But once the FAA in the early 1990s granted airline operators permission to use it on over-water routes, carriers including American, Northwest, US Airways and Continental found the 757 a fuel-effective way to serve cities in Western Europe that had previously been reached with larger, more costly wide-body planes that consume more fuel but have greater range.
Sounds like something very similar is going on now with Jet Blue transcontinental flights. And—at least from my personal experience—it’s something new. The plane involved in my trip was an Airbus A320, but Jet Blue has been using them since 2000, so they’re not new in that sense. But when I looked up the on-time record of my particular flight, I saw that delays of many hours have been happening at least once a week, and several cancellations as well in just the last couple of weeks.
I got home safely, slightly the worse for wear and a day later. Getting home safely is by far the most important thing, of course. But I’m asking all you airplane and airline experts (and I know you’re out there; you know who you are!) if you can explain what’s really going on here.