As a matter of fact, . . .

Is this you??
https://www.youtube.com/watch?v=ue7wM0QC5LE

Their customer service group is simply outstanding. When ordering, you’re talking to people (actual human beings) who know the product, and can make recommendations and suggestions. I’ve only had to return one product I’ve ordered from them (the manufacturer’s issue, not theirs) and it was simple and painless, and they credited my account as soon as they received the product.

I’ve had outstanding customer service from them where they’ve gone far beyond what I anticipated as a solution. Their performance has made me a loyal customer, and I don’t hesitate to suggest them as a vendor for anything they sell.

They do have a tendency to transfer me all over the place to different departments.

One common problem: I get to a store for a pickup. I’m told someone else has already picked up. Someone did, failed to mark the order picked up, and enjoyed the free meal. Then that driver cancels the order. So it shows on Uber that a new driver is needed. They bump the pay up some, and it goes to another driver, who arrives and is told “already picked up.” That driver hits cancel, and the order recycles to another driver, with more money added. This can happen five times!

It comes to me as a $35 fee to deliver a combo meal four miles away. I know what’s coming. When the store tells me it’s picked up, I ask, how much to remake it? If it’s $10 or $12, I tell them I will pay, and do. Mark order received and head to customer–who I have messaged and apologized and told that I have personally paid for the food and I am coming. Customer is hungry, puzzled, but grateful to me.

I deliver, and the $35 fee is mine, less the cost, and $23 is a good payout for such a trip. I also report this to Uber, to three different people, and sometimes Uber will reimburse me.

Had I done the right thing by Uber policy, I call and report order picked up by another. Then Uber *may* give me $3 for the drive time and time spent on hold with support.

Experience 1. 1970. Northfield, Minnesota. I’m a senior physics major at Carleton College. At the local fast food (a one-off called “Quarterback Club”) I ordered several items for dinner totaling, in my head, $1.37 (all numbers approximately remembered). The young-woman “townie” tending the cash register totals it up, gets $0.75. I say, “No, that’s not right.” She does it again, winds up with $0.93. “No, try again.” Third time yields $1.19. I’d had enough, so that’s what I paid.

Experience 2. VISA credit card, mid-1980s. Over the phone, purchased an airline ticket for an intra-California flight for something like $100. Showed up at LAX the day of the flight, but it got cancelled because of weather (yes, within California!), so I decided to drive and turned in my ticket at the airline counter for credit. When that month’s credit-card statement arrived, I paid it off in full (as usual) less the amount of the ticket credit I expected to receive. No problem.

And then I received the credit, too, on the next statement (so now I’m $100 ahead!). I wrote to the card issuer saying that the $100 was theirs, not mine. They wrote back saying that if I wanted the airline to bill me again, I should talk to the airline. ?!?!?! So I left it at that, figuring, “I’m $100 ahead now. Who knows where this will go if I try harder to educate these mopes?”

Donate the extra money to a worthy cause such as cancer or diabetes research.

I think you’ve done your due diligence, Neo.

Thanks!

The “language and grammar” tag is because the spambots purport to understand language but they have very little understanding of it, and the customer has to choose on of their pre-canned tags instead. In addition, there’s the fact that even when a person answers, the accents are so thick it’s hard to understand them.