Comments on: “Customer service” of the Orwellian type https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/ A blog about political change, among other things Tue, 15 Oct 2019 14:50:30 +0000 hourly 1 https://wordpress.org/?v=7.0 By: KMM696 https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459408 Tue, 15 Oct 2019 14:50:30 +0000 https://www.thenewneo.com/?p=88449#comment-2459408 As the evil geniuses of Despair.com used to put on their support page:

“Customer Service – we’re not happy, until you’re not happy.”

]]> By: Faith2014 https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459219 Mon, 14 Oct 2019 16:03:02 +0000 https://www.thenewneo.com/?p=88449#comment-2459219 I prefer chatting. I’m never sure whether it’s a robot, but I usually get better service that way. And, I don’t care if it takes me 45 minutes as opposed to sitting on a call for 45 mins. At least I can be doing other things.

When it’s takes a long time for the chat, I tend to think it is a real person.

]]> By: Ymarsakar https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459213 Mon, 14 Oct 2019 14:37:31 +0000 https://www.thenewneo.com/?p=88449#comment-2459213 You humans are corporate slaves, cogs, serfs, and just regular sex slaves.

Obey the State. Obey the Corporation.

Apparently the United States federal government got incorporated some time ago.

That Pyramid Hierarchy might mean a corporate hierarchy, literally. The cogs at the bottom, the single all powerful Eye Director of Sauron at the top.

]]> By: steve walsh https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459207 Mon, 14 Oct 2019 14:15:34 +0000 https://www.thenewneo.com/?p=88449#comment-2459207 Good customer service is rare, great even more so. I must say though that I’ve had good luck with the chat versions of this service. Once you get past the bot and it’s initial screening to a person it seems to work pretty well, for me. I hate calling, for all the reasons you and the other commenters detail.

]]> By: Snow on Pine https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459161 Mon, 14 Oct 2019 12:26:04 +0000 https://www.thenewneo.com/?p=88449#comment-2459161 Oh, and I forgot to comment on the supposed “music” that is a key part of this torture.

Its not that this “music” is just mind numbingly repetitive, bland, or boring–which it almost always is–but that, almost invariably, it is distorted, fragmentary, broken, which only intensifies the torture which this whole “calling customer service” ordeal seems deliberately designed to deliver.

]]> By: Mike K https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459067 Mon, 14 Oct 2019 01:39:08 +0000 https://www.thenewneo.com/?p=88449#comment-2459067 I ask these people where they are. Especially if the accent is hard to decipher. My wife, much more patient than I am, stayed on the line to talk to the women at a robo-call site. It turned out the woman is in Gambia.

The web site ID is not working.

]]> By: Faversham to You Too https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459066 Sun, 13 Oct 2019 23:59:49 +0000 https://www.thenewneo.com/?p=88449#comment-2459066 From a work standpoint, the most annoying customer service I’ve seen on the technology side is TE Connectivity. Every time they purchase another legacy company and assimilate it into the TE Borg, the previous company contact information is wiped from the Web. So then, one must go through the TE global contact center and submit a request for information that will eventually get to the proper person. The process now takes a few days, when in the past, a quick call to the person in your contact list would provide an answer.

]]> By: huxley https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459061 Sun, 13 Oct 2019 22:54:52 +0000 https://www.thenewneo.com/?p=88449#comment-2459061 It increases the length of the call immensely and if you tell them to just cut to the chase they absolutely cannot and will not do it. –neo

Then there is the case where the agent is required to read several paragraphs of legal gibberish.

I used to hang up on that, but the next time I called I still had to eat the brussels sprouts.

]]> By: Sonny Wayz https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459048 Sun, 13 Oct 2019 17:35:27 +0000 https://www.thenewneo.com/?p=88449#comment-2459048 Scripts… Uggh.

A month or so after a purchase, I got a phone call from someone in some sort of ‘Customer Satisfaction Department’.

Drone: “Hello, how are you enjoying your new Hundo? (Ficticious company name to protect my bank account).

Me: “It is March. It is still snowing. I bought a motorcycle. I haven’t even picked it up yet.”

Drone: “Was the dealer preparation satisfactory?”

Me: As I said, it’s a motorcycle, and it is still winter.”

Drone: Blah, blah…

]]> By: sdferr https://thenewneo.com/2019/10/12/customer-service-of-the-orwellian-type/#comment-2459039 Sun, 13 Oct 2019 16:46:44 +0000 https://www.thenewneo.com/?p=88449#comment-2459039 How about a customer activated button delivering a mild electric shock to unhelpful customer service agents?

It’d make for a half decent Monty Python skit, anyway.

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