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	Comments on: They aim to serve	</title>
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	<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/</link>
	<description>A blog about political change, among other things</description>
	<lastBuildDate>Thu, 07 May 2015 22:02:55 +0000</lastBuildDate>
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		<title>
		By: David Foster		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891559</link>

		<dc:creator><![CDATA[David Foster]]></dc:creator>
		<pubDate>Thu, 07 May 2015 22:02:55 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891559</guid>

					<description><![CDATA[See also The Roboticization of Customer Service

http://photoncourier.blogspot.com/2006_09_01_archive.html#115850631278789489%23115850631278789489

(need to scroll down to post)]]></description>
			<content:encoded><![CDATA[<p>See also The Roboticization of Customer Service</p>
<p><a href="http://photoncourier.blogspot.com/2006_09_01_archive.html#115850631278789489%23115850631278789489" rel="nofollow ugc">http://photoncourier.blogspot.com/2006_09_01_archive.html#115850631278789489%23115850631278789489</a></p>
<p>(need to scroll down to post)</p>
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		<title>
		By: David Foster		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891558</link>

		<dc:creator><![CDATA[David Foster]]></dc:creator>
		<pubDate>Thu, 07 May 2015 21:58:35 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891558</guid>

					<description><![CDATA[I addressed this topic in my post Mindless Verbal Taylorism:

http://chicagoboyz.net/archives/8034.html

Excerpt:


It’s interesting to note that the organizations that are most rigidly Taylorized on the talking level are often not effectively Taylorized at all on the doing level. The restaurant in which the words spoken by hostess and waitperson are most formulaic is also likely to be the restaurant which has never realized that people ordering hamburgers are also likely to want ketchup/mustard, thereby requiring hundreds of unnecessary trips across the floor for their servers. The call center that precisely scripts every word spoken by their agents has very often failed to do an intelligent job of thinking out the flow of problem resolution for orders, health care claims, or whatever useful work they are supposed to be doing. It sometimes feels as if we are becoming a society of people whose most important activity is reciting precanned verbal formulae to each other, in an almost ritualistic way.]]></description>
			<content:encoded><![CDATA[<p>I addressed this topic in my post Mindless Verbal Taylorism:</p>
<p><a href="http://chicagoboyz.net/archives/8034.html" rel="nofollow ugc">http://chicagoboyz.net/archives/8034.html</a></p>
<p>Excerpt:</p>
<p>It’s interesting to note that the organizations that are most rigidly Taylorized on the talking level are often not effectively Taylorized at all on the doing level. The restaurant in which the words spoken by hostess and waitperson are most formulaic is also likely to be the restaurant which has never realized that people ordering hamburgers are also likely to want ketchup/mustard, thereby requiring hundreds of unnecessary trips across the floor for their servers. The call center that precisely scripts every word spoken by their agents has very often failed to do an intelligent job of thinking out the flow of problem resolution for orders, health care claims, or whatever useful work they are supposed to be doing. It sometimes feels as if we are becoming a society of people whose most important activity is reciting precanned verbal formulae to each other, in an almost ritualistic way.</p>
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		<title>
		By: Fausta		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891459</link>

		<dc:creator><![CDATA[Fausta]]></dc:creator>
		<pubDate>Thu, 07 May 2015 12:57:16 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891459</guid>

					<description><![CDATA[Bit of advice: 
For clothes, best customer service I&#039;ve found is Banana Republic/Gap. Find your size, stick to them.]]></description>
			<content:encoded><![CDATA[<p>Bit of advice:<br />
For clothes, best customer service I&#8217;ve found is Banana Republic/Gap. Find your size, stick to them.</p>
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		<title>
		By: Beverly		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891440</link>

		<dc:creator><![CDATA[Beverly]]></dc:creator>
		<pubDate>Thu, 07 May 2015 07:56:15 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891440</guid>

					<description><![CDATA[Don&#039;t you love how all those folks in Bombay are named things like &quot;Ralph&quot; and &quot;Shirley&quot;? (I always ask what their real name is, but they stick to their guns.)

Y&#039;all could use a laugh; this is from a 90-year-old friend of mine:


SENIOR TRYING TO SET NEW PASSWORD 

    [I can&#039;t stop laughing, despite the crude language.]

Bet this has never happened to you.

WINDOWS: Please enter your new password.
                                 
USER: cabbage
                                 
WINDOWS: Sorry, the password must be more than 8 characters.
                                 
USER: boiled cabbage
                                 
WINDOWS: Sorry, the password must contain 1 numerical character.
                                 
USER: 1 boiled cabbage
                                 
WINDOWS: Sorry, the password cannot have blank spaces.
                                 
USER: 50damnboiledcabbages
                                 
WINDOWS: Sorry, the password must contain at least one upper case character
                                 
USER: 50DAMNboiledcabbages
                                 
WINDOWS: Sorry, the password cannot use more than one upper case character consecutively.
                                 
USER: 50damnBoiledCabbagesShovedUpYourAssIfYouDon&#039;tGiveMe AccessNow!
                                 
WINDOWS: Sorry, the password cannot contain punctuation.
                                 
USER: ReallyPissedOff50DamnBoiledCabbagesShovedUpYourAssIfYouDontGiveMeAccessNow
                                 
WINDOWS: Sorry, that password is already in use!

/sigh

BTW, those of you who haven&#039;t been herded into Obamacare yet? it&#039;s Even More Kafkaesque than this stuff. Take all our retail woes and multiply them by a thousand, with No Other Vendor for recourse.

Somethin&#039;s gotta give.]]></description>
			<content:encoded><![CDATA[<p>Don&#8217;t you love how all those folks in Bombay are named things like &#8220;Ralph&#8221; and &#8220;Shirley&#8221;? (I always ask what their real name is, but they stick to their guns.)</p>
<p>Y&#8217;all could use a laugh; this is from a 90-year-old friend of mine:</p>
<p>SENIOR TRYING TO SET NEW PASSWORD </p>
<p>    [I can&#8217;t stop laughing, despite the crude language.]</p>
<p>Bet this has never happened to you.</p>
<p>WINDOWS: Please enter your new password.</p>
<p>USER: cabbage</p>
<p>WINDOWS: Sorry, the password must be more than 8 characters.</p>
<p>USER: boiled cabbage</p>
<p>WINDOWS: Sorry, the password must contain 1 numerical character.</p>
<p>USER: 1 boiled cabbage</p>
<p>WINDOWS: Sorry, the password cannot have blank spaces.</p>
<p>USER: 50damnboiledcabbages</p>
<p>WINDOWS: Sorry, the password must contain at least one upper case character</p>
<p>USER: 50DAMNboiledcabbages</p>
<p>WINDOWS: Sorry, the password cannot use more than one upper case character consecutively.</p>
<p>USER: 50damnBoiledCabbagesShovedUpYourAssIfYouDon&#8217;tGiveMe AccessNow!</p>
<p>WINDOWS: Sorry, the password cannot contain punctuation.</p>
<p>USER: ReallyPissedOff50DamnBoiledCabbagesShovedUpYourAssIfYouDontGiveMeAccessNow</p>
<p>WINDOWS: Sorry, that password is already in use!</p>
<p>/sigh</p>
<p>BTW, those of you who haven&#8217;t been herded into Obamacare yet? it&#8217;s Even More Kafkaesque than this stuff. Take all our retail woes and multiply them by a thousand, with No Other Vendor for recourse.</p>
<p>Somethin&#8217;s gotta give.</p>
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		<title>
		By: neo-neocon		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891412</link>

		<dc:creator><![CDATA[neo-neocon]]></dc:creator>
		<pubDate>Thu, 07 May 2015 02:48:27 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891412</guid>

					<description><![CDATA[Charles:

It is the new normal.

And once enough people don&#039;t remember how it used to be, it will become even more widespread, and worse.

I think it&#039;s a combination of people not being held accountable for anything (self-esteem movement, special interest groups given preferential treatment, etc. etc.) and the extremely widespread use of drugs (even mild ones like grass) in adolescence affecting the development of the brain.  I really do think the influence of the latter is underrated.]]></description>
			<content:encoded><![CDATA[<p>Charles:</p>
<p>It is the new normal.</p>
<p>And once enough people don&#8217;t remember how it used to be, it will become even more widespread, and worse.</p>
<p>I think it&#8217;s a combination of people not being held accountable for anything (self-esteem movement, special interest groups given preferential treatment, etc. etc.) and the extremely widespread use of drugs (even mild ones like grass) in adolescence affecting the development of the brain.  I really do think the influence of the latter is underrated.</p>
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		<title>
		By: charles		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891389</link>

		<dc:creator><![CDATA[charles]]></dc:creator>
		<pubDate>Thu, 07 May 2015 01:27:18 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891389</guid>

					<description><![CDATA[&lt;i&gt;&quot;I wouldn’t be complaining if this type of thing hadn’t become standard operating procedure rather than the exception. Is it super-important in the large scheme of things? No. But it’s the sort of petty annoyance, day after day, that chips away at people’s sense of trust and equanimity, and fosters the idea that something is falling apart, or perhaps has fallen apart.&quot;&lt;/i&gt;

Neo, you&#039;ve nailed everything wrong with Western civ in that one paragraph.  Really, with trust gone what else is there?  Nothing.

While it is minor in the grand scheme of things; I am currently working at a company that has within the last 6 months - &quot;furloughed&quot; me twice (without pay mind you) for a couple of weeks, screwed up my hours and therefore my pay too many times to count (even though they do eventually fix it).

And, just last week, they mentioned that I might be furloughed again.  I started &quot;talking loudly&quot; (I don&#039;t think I was shouting) at the manager who shockingly asked &quot;why the animosity?  Why are you upset, we always fix your pay and we do want to back.&quot;  Clearly, she just doesn&#039;t get it.  or, is it me that doesn&#039;t get it?  This is the new normal?  Screw things up and promise to make it better.  But keep right on screwing things up.

Should we blame Clinton and company for lowering our expectations?  Go ahead and lie to us as long as you sweet talk to us later.]]></description>
			<content:encoded><![CDATA[<p><i>&#8220;I wouldn’t be complaining if this type of thing hadn’t become standard operating procedure rather than the exception. Is it super-important in the large scheme of things? No. But it’s the sort of petty annoyance, day after day, that chips away at people’s sense of trust and equanimity, and fosters the idea that something is falling apart, or perhaps has fallen apart.&#8221;</i></p>
<p>Neo, you&#8217;ve nailed everything wrong with Western civ in that one paragraph.  Really, with trust gone what else is there?  Nothing.</p>
<p>While it is minor in the grand scheme of things; I am currently working at a company that has within the last 6 months &#8211; &#8220;furloughed&#8221; me twice (without pay mind you) for a couple of weeks, screwed up my hours and therefore my pay too many times to count (even though they do eventually fix it).</p>
<p>And, just last week, they mentioned that I might be furloughed again.  I started &#8220;talking loudly&#8221; (I don&#8217;t think I was shouting) at the manager who shockingly asked &#8220;why the animosity?  Why are you upset, we always fix your pay and we do want to back.&#8221;  Clearly, she just doesn&#8217;t get it.  or, is it me that doesn&#8217;t get it?  This is the new normal?  Screw things up and promise to make it better.  But keep right on screwing things up.</p>
<p>Should we blame Clinton and company for lowering our expectations?  Go ahead and lie to us as long as you sweet talk to us later.</p>
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		<title>
		By: Ray		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891333</link>

		<dc:creator><![CDATA[Ray]]></dc:creator>
		<pubDate>Wed, 06 May 2015 20:05:43 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891333</guid>

					<description><![CDATA[This used to be considered parody.
http://www.theonion.com/article/congress-passes-americans-with-no-abilities-act-541]]></description>
			<content:encoded><![CDATA[<p>This used to be considered parody.<br />
<a href="http://www.theonion.com/article/congress-passes-americans-with-no-abilities-act-541" rel="nofollow ugc">http://www.theonion.com/article/congress-passes-americans-with-no-abilities-act-541</a></p>
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		<title>
		By: leelu		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891298</link>

		<dc:creator><![CDATA[leelu]]></dc:creator>
		<pubDate>Wed, 06 May 2015 15:39:55 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891298</guid>

					<description><![CDATA[There is a chain of electronics stores out west called Fry&#039;s. If electricity runs thru it, they sell it.  It used to be the go-to place for low-priced computer components.  I bought a hard drive there, took it home, and installed it.  It lasted about a week, so I took it back to exchange it for a replacement.

At some point during the return process, I started counting.  When I was done, I had talked with eight people in at least six different areas of the store.

Never again.]]></description>
			<content:encoded><![CDATA[<p>There is a chain of electronics stores out west called Fry&#8217;s. If electricity runs thru it, they sell it.  It used to be the go-to place for low-priced computer components.  I bought a hard drive there, took it home, and installed it.  It lasted about a week, so I took it back to exchange it for a replacement.</p>
<p>At some point during the return process, I started counting.  When I was done, I had talked with eight people in at least six different areas of the store.</p>
<p>Never again.</p>
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		<title>
		By: Artfldgr		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891292</link>

		<dc:creator><![CDATA[Artfldgr]]></dc:creator>
		<pubDate>Wed, 06 May 2015 15:21:51 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891292</guid>

					<description><![CDATA[&lt;b&gt;    The Pacific Educational Group (PEG) espouses a lot of controversial and stereotypical concepts regarding minority students in K-12 schools.

    For instance, &lt;i&gt;the organization teaches that black kids are less likely to respond to fundamental ideas like working hard to achieve success, or being on time for school or work, because those ideas are supposedly foreign to African-American culture.&lt;/i&gt;&lt;/b&gt;

and THIS is why you need affirmative action... 
and THIS s why it DOES do what the academics say it doesnt do, which is put people who cant do the work into the position for the purpose of race, gender, and economy]]></description>
			<content:encoded><![CDATA[<p><b>    The Pacific Educational Group (PEG) espouses a lot of controversial and stereotypical concepts regarding minority students in K-12 schools.</p>
<p>    For instance, <i>the organization teaches that black kids are less likely to respond to fundamental ideas like working hard to achieve success, or being on time for school or work, because those ideas are supposedly foreign to African-American culture.</i></b></p>
<p>and THIS is why you need affirmative action&#8230;<br />
and THIS s why it DOES do what the academics say it doesnt do, which is put people who cant do the work into the position for the purpose of race, gender, and economy</p>
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		<title>
		By: Rufus Firefly		</title>
		<link>https://thenewneo.com/2015/05/05/they-aim-to-serve/#comment-891273</link>

		<dc:creator><![CDATA[Rufus Firefly]]></dc:creator>
		<pubDate>Wed, 06 May 2015 12:52:40 +0000</pubDate>
		<guid isPermaLink="false">http://neoneocon.com/?p=48941#comment-891273</guid>

					<description><![CDATA[This is what I refer to as, &quot;The worsification of everything.&quot; For many years in my life, and more than a century prior, most every iteration of a thing was better. Transactions got more efficient, products were engineered better, lighter, cheaper, lasted longer...

Now I notice most everything devolving.]]></description>
			<content:encoded><![CDATA[<p>This is what I refer to as, &#8220;The worsification of everything.&#8221; For many years in my life, and more than a century prior, most every iteration of a thing was better. Transactions got more efficient, products were engineered better, lighter, cheaper, lasted longer&#8230;</p>
<p>Now I notice most everything devolving.</p>
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